Shipping and Refund Policy
SHIPPING
SHIPPING TO SPAIN
- Peninsula, 4/5 working days .
- Peninsula Express, 24/48 working hours .
Free shipping on orders over €45.
- Balearic Islands, 3/4 working days .
Free shipping on orders over €60.
- Canary Islands, Ceuta and Melilla, 5 to 6 working days.*
Free shipping on orders over €60.
*It may take longer than expected due to local customs processes.
EUROPE SHIPPING
All European countries include free shipping on orders over €60.
- Economy Postal Shipping 7/12 working days
* It is important to know that it is an economy service, it is a slow shipment and delivery does not require a signature.
- UPS Access Point 3/4 business days
The recommended service that allows you to pick up your package at a UPS Access Point of your choice.
- UPS Home Delivery 3/4 business days
UPS standard service with home delivery.
- UPS Express 24/48 business hours
Express service with 24/48 hour delivery, cost varies depending on destination.
***Türkiye, Norway, Iceland and Switzerland will have to pay special tariffs upon arrival. This increase is not our responsibility.
REFUND POLICIES
WHAT IS THE RETURN POLICY?
You have the right to exchange or return items you have purchased at www.wabiks.com within 15 days of receipt.
All products must be unused, with tags and packaging intact. If you decide to exchange or return any product, you will be responsible for paying the shipping costs. As soon as we have received your return, we will proceed with the exchange. Please note that the original shipping costs will not be refunded.
We will not be responsible for any loss of products during return.
For hygiene and safety reasons, masks cannot be returned.
Custom orders cannot be returned.
HOW CAN I RETURN OR EXCHANGE MY SOCKS?
You can come to our factory at Gamonal 5, Madrid or send us the product by following these steps:
1. Send us an email to info@wabiks.com stating the reason for your return. (size change, style….) Please specify the alternative product detailing the number of items and size (Please note that exchanges can only be made with applicable products of equal or lesser value)
2. Send your articles to:
Wabiks
C/Gamonal 5 Floor 5 Warehouse 20, 28031 Madrid, Spain
3. Send your items in the original packaging and with the label intact.
As soon as we receive your return shipment, we will process your request and send you a confirmation email. Please note that we cannot cover the return shipping costs and that you are responsible for any items lost in shipping, which is why we always recommend certified or tracked shipping.
If you have any questions about the process, please feel free to contact us.
IF I RETURN A PRODUCT, WILL I GET A REFUND?
Yes, you will receive the full amount of the items. We are not responsible for the loss of items during their return.
I HAVE PUT MY ADDRESS WRONG OR INCOMPLETE.
Please let us know as soon as possible and we will try to notify the shipping agency. In the event that the order cannot be delivered due to this error and the order is returned to us, the order will automatically be refunded, deducting the cost of the shipping and return costs.